Shipping & Refund
At Crafty Innovator, we understand that timely delivery of your purchases is crucial. Please take a moment to review our shipping policy to understand how we ensure a smooth and efficient shipping process:
Processing Time: Orders are typically processed within 3 business days from the date of purchase. During peak seasons or promotional periods, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods: We offer Air Parcel Register Shipping Service.
Estimated Delivery Time: The estimated delivery time depends on your location and the selected shipping method. Typically, orders are delivered within 7~15 business days. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
Shipping Fees: You can view the shipping costs during the checkout process before finalizing your order.
Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order's status and estimated delivery date.
Order Status Updates: We provide regular updates on your order's status via email. You will receive notifications for order confirmation, shipment, and delivery. If you have any questions about your order's status, please don't hesitate to contact our customer support team.
Changing Shipping Address: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.
30-Day Return Policy: We offer a 30-day return policy from the date of purchase. If you're not happy with your purchase for any reason, you can return the item(s) within 30 days for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original tags and packaging.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer support team at info@craftyinnovator.com to inform us about your return.
- Pack the item securely in its original packaging and include the packing slip.
- Ship the item to the address provided by our customer support team.
Refund Process: Once we receive your returned item and verify its condition, we will process your refund. You will receive a credit to your original payment method within 10 business days after the return is processed. Please note that the refund amount will exclude any shipping fees unless the return is due to our error.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. We will guide you through the process and ensure you receive the desired item promptly.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide you with a full refund, including any shipping charges.
Contact Us: If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at info@craftyinnovator.com. Our customer support team is here to assist you.
Thank you for choosing Crafty Innovator. We strive to make your shopping experience enjoyable, from browsing our products to receiving them at your doorstep.